FAQs

How long will it take to receive my order? Since our products are made-to-order, the total timeframe includes production (7–14 business days) and shipping (7–14 business days). You can generally expect your order within 2 to 4 weeks.

Can I track my package? Yes. Once your order is shipped, we will send you an email containing your tracking information so you can follow its journey.

Do you offer custom designs? Yes! We specialize in personalized products. You can upload your own images for specific items like our suitcase covers and canvas prints.

What should I do if my order is delayed? While we strive to meet our 7–14 day windows for both production and shipping, occasional delays can happen due to high demand or carrier issues. If your order hasn't arrived within 30 business days, please reach out to us at info@jetsetteam.com.